Meet our team

As CEO of Elevance OSL, Joel Rensch leads a fast-growing outsourcing partner with a clear belief: people come first, quality always follows.

What started as an ambitious idea has grown into an organization that supports international businesses with dedicated, well-trained teams from Suriname. Joel combines strategic thinking with genuine care for people, believing that real impact is created when talent is given the opportunity to thrive.

His leadership is defined by trust, transparency, and a shared commitment to growth.

Charleen Gaddum is the Chief Operating Officer (COO) of Elevance OSL. With many years of experience in customer service, escalations, and project management, she plays a key role in ensuring the smooth and successful operation of the organization.

Her deep operational knowledge, structured approach, and calm leadership in complex situations bring immense value to Elevance OSL. Charleen is known for turning challenges into clear processes, maintaining high service quality, and ensuring that both clients and teams are supported at every level.

Through her leadership, Elevance OSL’s operations run efficiently, reliably, and with a strong focus on continuous improvement.

Saniel Pique is the Customer Support Manager at Elevance OSL. With years of hands-on experience in customer service leadership, she plays a vital role in guiding teams, maintaining quality, and ensuring consistent performance across all support operations.

Known for her structured approach and high standards, Saniel brings the right balance of discipline and support. She sets clear expectations, keeps teams focused, and ensures that every agent is aligned with company goals and client requirements.

Her leadership ensures that the customer support team stays on the right path—delivering reliable service, strong communication, and continuous improvement every day.

Naomi Shakison is a Customer Support Specialist and Trainer at Elevance OSL. With a strong background in customer support and hands-on training, she plays a key role in maintaining service quality and developing high-performing teams.

Naomi is known for her patience, clear communication, and eye for detail. As a trainer, she ensures that new and existing team members are well-prepared, confident, and aligned with client expectations and internal standards.

Through her dedication to coaching, quality assurance, and continuous improvement, Naomi helps Elevance OSL deliver consistent, professional, and customer-focused support.